Frequently Asked Questions

What is your return policy?

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return or exchange, your item must be in the same condition that you received it, unopened and in its original packaging.

To start a return, you can contact us at Please include your order number and we will reply with instructions on where to send your return.

Do you offer wholesale pricing?

Yes we do offer wholesale pricing. Please contact us at

Do you run any discounts or promotions?

Occasionally we run a promotion on our social media accounts. Follow us on Instagram @threekincollective

How long will it take to get my order once shipped?

We offer complimentary standard shipping for all orders. Please allow 2-5 business days for US orders.

Delivery details will be provided in your confirmation email.

Where is ThreeKin Collective located?

We are an online store based in Milwaukee, Wisconsin. All orders are dispatched from our warehouse and fulfillment partners across the United States.

How do I track my order?

Tracking information and notifications are sent 24-48 hours after your item has shipped.

Want to collaborate?

We’re always open to collaborations with like-minded companies and influencers. Please contact us at

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at

Other inquiries? Let's chat.

Please email us at